Our Warranty & Commitment
At BuzzyJoy we are committed to providing high-quality, safe, and durable products for your little one. We stand behind our craftsmanship and materials, which is why we offer a comprehensive warranty on all our baby products and strollers.
- Strollers and Wagons: BuzzyJoy strollers come with a 1-year limited warranty from the date of purchase. This warranty covers any manufacturing defects in materials or workmanship under normal use.
- Other Baby Products: Our baby gear, including carriers and accessories, is covered by a 1-year limited warranty from the date of purchase.
What’s Covered?
Our warranty covers the following:
- Defects in materials or workmanship.
- Structural issues affecting functionality (e.g., frame, wheels, or harness malfunctions).
What’s Not Covered?
While we strive to ensure every product is perfect, some issues may arise from normal wear and tear. The warranty does not cover:
- Normal wear and tear from daily use.
- Damage caused by misuse, neglect, or improper maintenance.
- Modifications made to the product by third parties.
- Accidental damage (e.g., scratches, dents, or spills).
How to Make a Warranty Claim
If you experience an issue with one of our products, follow these steps to submit a warranty claim:
Contact Us
Reach out to our customer service team at with your order details, proof of purchase, and a description of the problem.
Evaluation
Our team will assess the issue and may request further photos or videos to assist with the evaluation.
Resolution
If your claim is approved, we will offer a repair, replacement, or part replacement at no extra cost.